Payments
All adventures must be paid at the time of booking. Please note that all adventures requires at least 2 participants to be arranged.
Cancellation and changes
If you wish to cancel your booking, you must send us an e-mail as soon as possible. We give refunds on the following conditions:
- Cancellations made earlier than 14 days prior to arrival will be refunded in total.
- Cancellations made between 14 and 7 days prior to arrival will be refunded by 50% of the total amount.
- Cancellations made later than 7 days prior to arrival will not be refunded.
- No-show will be not be refunded.
If you wish to change your booking, we will do our best to help you. However, we can not guarantee that we will be able to accommodate your request. Requests for changing your booking must be sent to our booking e-mail.
During the checkout you will be offered the option to add Enhanced Refund Terms, which will add 8% of the booking value for extra flexiblity.
General terms
All activites and tours will hereby be referred to as adventures.
All bookings are made with Up in the Arctic AS. We are a provider of nature based adventures and our company number is 932534797.
All information we provide about our adventures on booking platforms and our websites are, to our knowledge and belief, correct at the time of publishing. We will provide additional information if changes occur which are fundamental for your contract or may affect your pleasure of your visit.
Additional information
Nature adventures can never be guaranteed. Even if we can recommend “best timing” for an activity, we can never guarantee that you will experience what you came for, i.e. wild moose or northern lights. Because we work with wild animals and natural phenomena, the rate of success will depend upon nature. Outdoor adventures are also dependent on weather conditions. If we must cancel activities or stays due to extreme weather conditions, you may be offered an adventure adapted for the conditions. Please note that changes may happen on short notice, even the same day.
Your obligations as our guest
Please remember that the contact information you provide at the time of booking is the only information we can use to contact you. Please make sure that the information you provide is correct.
Please read the booking confirmation carefully and make sure that the dates/times and adventures are booked according to your wishes.
Please follow the rules and instructions given for your adventure. You are responsible for destructions because of you or your company’s careless behavior against our property.
When you are booking adventures please provide information about physical disabilities, food allergies or other challenges that are of value to us. Please specify which challenges and needs you have prior to arrival.
Complaints/twists
Deviations which occur during an adventure must immediately be reported to our staff. If you do not report complaints or deviations during your adventure or immediately after, and in this way prevent us to correct the deviations, you can not claim compensation in retrospect. If you are not happy with the given compensation, you must contact us within 14 days of ended activity or stay.
Force majeure
Force majeure refers to uncommon, unforeseen, and unavoidable events outside the organizer’s control, and thus prevents the contract from being completed. These are circumstances which the organizer could not, with reasonable aid, have foreseen and therefore not avoided. This includes, but are not limited to, war, fright of war, rallies, civil obedience or strikes, government measures, terrorist actions, natural or industrial disasters, fires, serious weather conditions, flood, closed airports, technical issues, maintenance issues and unforeseen changes done by the airlines such as changes of time tables, disturbances on IT infrastructure (includes, but not limited to, our own websites). Under these conditions the organizer is exempt from commitments or other consequences.
Subject to changes
We reserve the right to change times, rates, payment methods and discount conditions after own wishes. Rates for the coming seasons are always preliminary and may be changed.