Privacy policy for Up in the Arctic AS
Effective date: 16.09.2025
We at upinthearctic.no respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information when you use our website.
Who we are
Up in the Arctic AS
Organization number: 932 534 797
Høgtunveien 68, 9321 Moen, Norway
+47 401 55 481
We are responsible for your personal data under the General Data Protection Regulation (GDPR).
What personal data we collect
We may collect and process the following types of information:
- Information you provide directly: e.g. when you fill out a contract form, sign up for our newsletter, or make a booking (such as name, email address, phone number, and payment details for bookings).
- Technical data: e.g. IP address, browser type, device information, and usage data collected automatically through cookies and similar technologies.
- Communication data: e.g. records of correspondance when you contact us.
How we use your data
We use personal data only when we have a legal basis under GDPR, such as:
- To provide and manage bookings through our website
- To respond to your inquiries or requests
- To send newsletters and marketing communications (if you have opted in)
- To analyze website usage and improve our services
- To comply with legal obligations
Cookies and Analytics
We use Google Analytics to help us understand how visitors interact with our website. Google Analytics uses cookies to collect information such as pages visited, time spent on the site, and general location data (based on IP address).
This information is anonymized and used only to improve website performance and user experience. You can opt out of Google Analytics by installing the Google Analytics Out-out Browser Add-on or by adjusting your browser settings to refuse cookies.
Email marketing
If you subscribe to our newsletter, we collect your name and email address. This information is stored and processed by Mailchimp, our email marketing service provider.
Mailchimp may process your data outside EU/EEA, but they comply with the GDPR and have appropriate safeguards in place. You can unsubscribe from our emails at any time by clicking the “unsubscribe” link in our newsletters.
Bookings
When you make a booking on our website, your information (such as name, email address, phone number, and payment details) is collected and processed through the Bókun booking management software.
Bókun acts as a data processor on our behalf. They store and handle booking information securely and in accordance with GDPR. Payment information is processed securely and is not stored by us.
Sharing of data
We do not sell or rent your personal data. We may share data with:
- Service providers such as Google, Mailchimp, and Bókun, who process data on our behalf.
- Authorities, if required by law.
All third-party providers are required to keep your information secure and to process it only according to our instructions.
Data retention
We keep personal data only as long as necessary for the purposes for which it was collected, or to comply with legal and regulatory obligations.
Your rights under GDPR
You have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Restrict or object to certain processing activities
- Withdraw consent at any time (when processing is based on consent)
- Data portability (receive your data in a structured, commonly used format)
- Lodge a complaint with your local Data Protection Authority
To exercise your rights, please contact us at: post@upinthearctic.no
Data security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.
International data transfers
Some of our service partners (e.g. Google, Mailchimp, Bókun) may transfer and process personal data outside the EU/EEA. These transfers are protected by safeguards such as EU-U.S. Data Framework or Standard Contractual Clauses.
Changes to this policy
We may upgrade this Privacy Policy from time to time. The latest version will always be available on this page with the effective date.
Contact
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Up in the Arctic AS
post@upinthearctic.no
+47 401 55 481